Customer service

How can we help you?

Delivery

Shipping method and rates

Have your order delivered to your home! Read more about our shipping methods and rates here.

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Pick-up location

Besides delivering the wood to your door, you can also collect your order! View all pick-up locations here.

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Delivery times
We can deliver within as little as a few business days! Read more about our flexible delivery times here.
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Packaging

We pack the items carefully so that all orders arrive without damage. How do we do that? We'll explain it here!

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Order tracking
Curious about when your order will be delivered? Read here how to track your order.
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Delivery problems
Has your parcel not yet been delivered while the delivery time of your order already expired? Here we explain what you can do.
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