Customer service
How can we help you?
Shipping method and rates
Germany Zone 1
Order can be delivered by DPD
Order amount > 1500 | Free |
Order amount < 1500 | 19,95 |
Pick up in Veenendaal
Free, always.
Delivery by courier service
Due to dimensions and/or weight
Order amount > 1500 | Free |
Order amount < 1500 |
Germany Zone 2
Delivery can be made with DPD
Order amount > 1500 | Free |
Order amount < 1500 |
Delivery by courier service
Due to dimensions and/or weight
The shipping costs vary between 100,- and 900,- depending on postcode and weight. Check the final shipping costs in the shopping basket.
Delivery of your order
We deliver directly from our own production facility. The webshop automatically selects whether your order can be shipped with DPD or whether it should be delivered to your home or workplace by our courier service van de Hoef Logistiek or Dachser Logistics based on its dimensions. This is automatically displayed at the checkout.
Parcel post DPD
If these conditions are met, your order will be delivered by DPD:
Maximum dimensions of largest panel in order | 130,0 x 50,0 cm |
Maximale gewicht gehele order | 60 kg |
Courier service van de Hoef Logistiek or Dachser Logistics
Your order will be delivered by van de Hoef (see postcode area zone 1) or Dachser Logistics (other postcodes) if they cannot be sent with DPD.
Packaging methods
We have developed special shipping and packaging methods for each shipping method. Read more about how we ensure that your order is packed correctly.
More about our packing methods
Not at home?
DPD
The evening before the delivery day, you will receive the track & trace code for your package(s). Keep an eye on the track & trace code to see the final delivery time. We have no influence over the time or day of delivery. If you are not home, DPD will either deliver your package to a pickup point or return it to us. In some cases, the pickup point may refuse the package(s), which would also result in the order being returned to us.
If the package is delivered to a pickup point, we kindly ask you to collect your order as soon as possible. If the package is not picked up within a few days, it will be returned to us.
If we need to resend the order, additional shipping costs will apply.
DACHSER
Businesses will receive their pallet order as soon as possible, during opening hours. We deliver pallet orders to consumers by appointment only. This way, we can be sure that you are at home at the time of delivery. Our carrier, DACHSER, will contact you by phone or E-Mail to schedule an appointment.
It is important that you will be at home at the time of delivery; they will come especially for you. Not at home at the time of delivery? Then a new appointment has to be scheduled, and additional costs will apply.
Postcode area Zone 1
You can also enter your postcode in the shopping basket
26xxx
26121, 26122, 26123, 26125, 26127, 26129, 26131, 26133, 26160, 26169, 26180, 26188, 26197, 26203, 26209, 26215, 26219, 26553, 26556, 26571, 26579, 26603, 26605, 26607, 26624, 26629, 26632, 26639, 26655, 26670, 26676, 26683, 26689, 26789, 26810, 26817, 26826, 26831, 26835, 26842, 26844, 26845, 26847, 26849, 26871, 26892, 26897, 26899, 26901, 26903, 26904, 26906, 26907, 26909
27xxx
27211, 27232, 27239, 27243, 27245, 27246, 27248, 27249, 27251, 27252, 27259, 27749, 27751, 27753, 27755, 27793, 27798, 27801, 27804, 27809
28xxx
28195, 28197, 28199, 28201, 28203, 28205, 28207, 28209, 28211, 28213, 28215, 28217, 28219, 28237, 28239, 28259, 28277, 28279, 28307, 28309, 28325, 28327, 28329, 28355, 28357, 28359, 28717, 28719, 28755, 28757, 28759, 28777, 28779, 28790, 28816, 28832, 28844, 28857, 28865, 28870, 28876, 28879
32xxx
32049, 32051, 32052, 32105, 32107, 32108, 32120, 32130, 32139, 32257, 32278, 32289, 32312, 32339, 32351, 32361, 32369, 32423, 32425, 32427, 32429, 32457, 32469, 32479, 32545, 32547, 32549, 32584, 32609
33xxx
33330, 33332, 33333, 33334, 33335, 33378, 33397, 33415, 33428, 33442, 33449, 33602, 33604, 33605, 33607, 33609, 33611, 33613, 33615, 33617, 33619, 33647, 33649, 33659, 33689, 33699, 33719, 33729, 33739, 33758, 33775, 33790, 33803, 33813, 33818, 33824, 33829
40xxx
40210, 40211, 40212, 40213, 40215, 40217, 40219, 40221, 40223, 40225, 40227, 40229, 40231, 40233, 40235, 40237, 40239, 40468, 40470, 40472, 40474, 40476, 40477, 40479, 40489, 40545, 40547, 40549, 40589, 40591, 40593, 40595, 40597, 40599, 40625, 40627, 40629, 40667, 40668, 40670, 40699, 40721, 40723, 40724, 40764, 40789, 40822, 40878, 40880, 40882, 40883, 40885
41xxx
41061, 41063, 41065, 41066, 41068, 41069, 41169, 41179, 41189, 41199, 41236, 41238, 41239, 41334, 41352, 41363, 41366, 41372, 41379, 41460, 41462, 41464, 41466, 41468, 41469, 41470, 41472, 41515, 41516, 41517, 41539, 41540, 41541, 41542, 41564, 41569, 41747, 41748, 41749, 41751, 41812, 41836, 41844, 41849
42xxx
42103, 42105, 42107, 42109, 42111, 42113, 42115, 42117, 42119, 42275, 42277, 42279, 42281, 42283, 42285, 42287, 42289, 42327, 42329, 42349, 42369, 42389, 42399, 42477, 42489, 42499, 42549, 42551, 42553, 42555, 42579, 42651, 42653, 42655, 42657, 42659, 42697, 42699, 42719, 42781, 42799, 42853, 42855, 42857, 42859, 42897, 42899, 42929
44xxx
44135, 44137, 44139, 44141, 44143, 44145, 44147, 44149, 44225, 44227, 44229, 44263, 44265, 44267, 44269, 44287, 44289, 44309, 44319, 44328, 44329, 44339, 44357, 44359, 44369, 44379, 44388, 44532, 44534, 44536, 44575, 44577, 44579, 44581, 44623, 44625, 44627, 44628, 44629, 44649, 44651, 44652, 44653, 44787, 44789, 44791, 44793, 44795, 44797, 44799, 44801, 44803, 44805, 44807, 44809, 44866, 44867, 44869, 44879, 44892, 44894
45xxx
45127, 45128, 45130, 45131, 45133, 45134, 45136, 45138, 45139, 45141, 45143, 45144, 45145, 45147, 45149, 45219, 45239, 45257, 45259, 45276, 45277, 45279, 45289, 45307, 45309, 45326, 45327, 45329, 45355, 45356, 45357, 45359, 45468, 45470, 45472, 45473, 45475, 45476, 45478, 45479, 45481, 45525, 45527, 45529, 45549, 45657, 45659, 45661, 45663, 45665, 45699, 45701, 45711, 45721, 45731, 45739, 45768, 45770, 45772, 45879, 45881, 45883, 45884, 45886, 45888, 45889, 45891, 45892, 45894, 45896, 45897, 45899, 45964, 45966, 45968
46xxx
46045, 46047, 46049, 46117, 46119, 46145, 46147, 46149, 46236, 46238, 46240, 46242, 46244, 46282, 46284, 46286, 46325, 46342, 46348, 46354, 46359, 46395, 46397, 46399, 46414, 46419, 46446, 46459, 46483, 46485, 46487, 46499, 46509, 46514, 46519, 46535, 46537, 46539
47xxx
47051, 47053, 47055, 47057, 47058, 47059, 47119, 47137, 47138, 47139, 47166, 47167, 47169, 47178, 47179, 47198, 47199, 47226, 47228, 47229, 47239, 47249, 47259, 47269, 47279, 47441, 47443, 47445, 47447, 47475, 47495, 47506, 47509, 47533, 47546, 47551, 47559, 47574, 47589, 47608, 47623, 47624, 47625, 47626, 47627, 47638, 47647, 47652, 47661, 47665, 47669, 47798, 47799, 47800, 47802, 47803, 47804, 47805, 47807, 47809, 47829, 47839, 47877, 47906, 47918, 47929
48xxx
48143, 48145, 48147, 48149, 48151, 48153, 48155, 48157, 48159, 48161, 48163, 48165, 48167, 48231, 48249, 48268, 48282, 48291, 48301, 48308, 48317, 48324, 48329, 48336, 48341, 48346, 48351, 48356, 48361, 48366, 48369, 48429, 48431, 48432, 48455, 48465, 48477, 48480, 48485, 48488, 48493, 48496, 48499, 48527, 48529, 48531, 48565, 48599, 48607, 48612, 48619, 48624, 48629, 48653, 48683, 48691, 48703, 48712, 48720, 48727, 48734, 48739
49xxx
49074, 49076, 49078, 49080, 49082, 49084, 49086, 49088, 49090, 49124, 49134, 49143, 49152, 49163, 49170, 49176, 49179, 49186, 49191, 49196, 49201, 49205, 49214, 49219, 49324, 49326, 49328, 49356, 49377, 49393, 49401, 49406, 49413, 49419, 49424, 49429, 49434, 49439, 49448, 49451, 49453, 49456, 49457, 49459, 49477, 49479, 49492, 49497, 49504, 49509, 49525, 49536, 49545, 49549, 49565, 49577, 49584, 49586, 49593, 49594, 49596, 49597, 49599, 49610, 49624, 49626, 49632, 49635, 49637, 49638, 49661, 49681, 49685, 49688, 49692, 49696, 49699, 49716, 49733, 49740, 49744, 49751, 49757, 49762, 49767, 49770, 49774, 49777, 49779, 49808, 49809, 49811, 49824, 49828, 49832, 49835, 49838, 49843, 49844, 49846, 49847, 49849
50xxx
50126, 50127, 50129, 50169, 50170, 50171, 50181, 50189, 50226, 50259, 50321, 50354, 50374, 50389, 50667, 50668, 50670, 50672, 50674, 50676, 50677, 50678, 50679, 50733, 50735, 50737, 50739, 50765, 50767, 50769, 50823, 50825, 50827, 50829, 50858, 50859, 50931, 50933, 50935, 50937, 50939, 50968, 50969, 50996, 50997, 50999
51xxx
51061, 51063, 51065, 51067, 51069, 51103, 51105, 51107, 51109, 51143, 51145, 51147, 51149, 51371, 51373, 51375, 51377, 51379, 51381, 51399, 51427, 51429, 51465, 51467, 51469, 51491, 51503, 51515, 51519, 51545, 51570, 51580, 51588, 51597, 51598, 51643, 51645, 51647, 51674, 51688, 51702, 51709, 51766
52xxx
52062, 52064, 52066, 52068, 52070, 52072, 52074, 52076, 52078, 52080, 52134, 52146, 52152, 52156, 52159, 52222, 52223, 52224, 52249, 52349, 52351, 52353, 52355, 52372, 52379, 52382, 52385, 52388, 52391, 52393, 52396, 52399, 52428, 52441, 52445, 52457, 52459, 52477, 52499, 52511, 52525, 52531, 52538
53xxx
53111, 53113, 53115, 53117, 53119, 53121, 53123, 53125, 53127, 53129, 53173, 53175, 53177, 53179, 53225, 53227, 53229, 53332, 53340, 53343, 53347, 53359, 53604, 53619, 53639, 53721, 53757, 53773, 53783, 53797, 53804, 53809, 53819, 53840, 53842, 53844, 53859, 53879, 53881, 53894, 53902, 53909, 53913, 53919, 53925, 53937, 53940, 53945, 53947, 53949
57xxx
57413, 57439, 57462, 57482, 57489
Frequently asked questions
All answers at a glance