Privacy policy

Privacy policy and cookie statement TOSIZE.de

23 March 2021

Data protection-related data or personal data is processed via our webshop. TOSIZE.de considers the careful handling of personal data to be very important. Personal data is therefore carefully processed and secured by us.

In our processing, we adhere to the requirements of data protection legislation. Among other things, this means that we:

• Clearly state our purposes before we process personal data.
• Limit our collection of personal data only to that personal data which is necessary for legitimate purposes.
• First ask for explicit permission to process your personal data in cases where your permission is required.
• Take appropriate security measures to protect your personal data and also the requirements of parties processing personal data on our behalf.
• Respect your right to provide, correct or delete your personal data upon your request.

TOSIZE.de is responsible for data processing. In this privacy policy, we explain what personal data we collect in the web shop TOSIZE.de and for what purpose we use it. We recommend that you read it carefully.

If you have any questions or would like to know exactly what we keep about you, please contact TOSIZE.de.  

Your account For
certain parts of our webshop, you must first register. You will then need to provide information about yourself and select a username. We use this to create an account where you can log in with this username and a password of your choice. We use your name and address, telephone number, billing address, email address and IP address to do this. We have a legitimate interest in doing this. We keep this information until you cancel the account.

We keep this information so that you don't have to keep re-entering it and so that we can contact you as part of the contract process. You can change information at any time through your account.

Sharing with third parties
We work with certain companies who may receive your personal information from us as set out above.

Order Processing
When you place an order with us, we use your personal data to process it properly. We may then pass your personal data to our delivery service to deliver the order to you. We also receive information about your payment from your bank or credit card company. For this we use your name and address, telephone number, billing address, email address, payment details and IP address. We have a legitimate interest in doing this. We keep this information for up to two years after you have completed your order. We keep certain customer data longer in connection with the statutory tax retention obligation.

Sharing with third parties
We work with certain companies who may receive your personal information from us as set out above.

We work together with:

• Our payment provider Pay.nl
• Our postal company DPD

Placing reviews on the website
You can place a review for us. We use the necessary personal data to publish the rating on the website . We use your first name for this. We do this on the basis of your permission. We keep this information.

Contact form and newsletter
You can use the contact form to ask us questions or make enquiries. For this, we use your name and address, telephone number, email address and IP address. We have a legitimate interest in this. We keep this information until we are sure that you are satisfied with our answer and for six months afterwards. This way we can easily access the information for further queries. We can also train our customer service to be even better.

We offer a newsletter to inform interested parties about our products and / or services. Each newsletter contains a link where you can unsubscribe. You can also report this via your account.

Your email address will only be added to the list of subscribers with your permission. This information will remain until you unsubscribe.

Sharing with third parties
We work with certain companies who may receive your personal information from us as set out above.

Advertising
We would like to send you advertising for offers and new products or services. We do this

• by email

You can object to this advertisement at any time. Each email contains a link to unsubscribe. You can also report this via your account.

Ads
Our webshop displays advertisements. We do not publish these ourselves, advertising agencies we work with do. These agencies keep track of whether you like them and use this information to only run fun or interesting ads and offers in the future.

Sharing with other companies or institutions
With the exception of the partners mentioned above, we do not share your personal information with other companies or institutions under any circumstances unless we are required to do so by law (for example, if the police require us to do so if they suspect a crime has been committed ).

Statistics
We keep statistics about the use of our web shop

Cookies
Our webshop uses cookies. Cookies are small files in which we can store information so that you do not have to enter it each time. We can also see that you visit us again.

When you visit our webshop for the first time, you will see a notification with an explanation about cookies. We will hereby ask you for your consent to the use of these cookies.

You can deactivate the placing of cookies via your browser, but some things in our webshop will no longer work properly.

We have agreements with other companies that place cookies about the use of cookies. However, we do not have full control over what they do with the cookies themselves. You should therefore also read their privacy statements. (Note: these may change regularly).

Google Analytics
We use Google Analytics to track how visitors use our webshop. We have concluded a processor agreement with Google. It contains strict agreements about what they are allowed to keep. We have not allowed Google to use the Analytics information we receive for other Google services. We let Google anonymise IP addresses.

Security
Security of personal data is very important to us. We ensure that your data is properly protected with us. We are constantly adjusting security and paying close attention to what can go wrong.

Changes to this privacy policy
We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes. We will do our best to post any changes separately as well.

Accessing, changing and deleting your data
If you have any questions or would like to know what personal data we hold about you, you can contact us at any time. See the contact details below.

You have the following rights:

• Get an explanation of what personal data we hold and what we do with it
• Access the exact personal data we hold
• Have errors corrected
• Have outdated personal data removed
• Transfer personal data to another party
• withdraw consent
• Subject to a particular use

Make sure you always clearly state who you are so we can be sure we are not changing or deleting data from the wrong person.

Making a complaint
If you think we are not helping you in the right way, you have the right to lodge a complaint with the supervisory authority. This is called the Dutch Data Protection Authority.

Contact details
TOSIZE.de
De Schutterij 26
3905 PL Veenendaal
The Netherlands
service@TOSIZE.de